Support
Need a hand? Email support@creatingme.app and we'll get back to you. If something isn't working, include your iPhone model and iOS version.
Common questions
Do I need an account?
No. CreatingMe works without a login. Your entries stay on your iPhone and, if you use iCloud, sync through your own iCloud account.
How do I move my entries to a new iPhone?
Sign in to the new iPhone with the same Apple ID and keep iCloud sync on in CreatingMe's settings. Your entries sync across automatically.
How do I add the widget?
- Lock Screen: touch and hold the Lock Screen, tap Customize, then Lock Screen. Tap the widget area and choose CreatingMe.
- Home Screen: touch and hold an empty spot, tap Edit, then Add Widget (on iOS 17, tap +). Search for CreatingMe and choose a size.
How do I switch between Science and Spiritual mode?
Go to the Me tab, open Settings and choose your mode. You can switch at any time; your entries and progress stay the same.
How do I cancel my subscription?
On your iPhone, go to Settings > [your name] > Subscriptions > CreatingMe and tap Cancel Subscription. Do it at least 24 hours before your trial ends or your subscription renews. Premium stays on until the end of the period you've paid for.
How do I get a refund?
Apple handles all payments, so ask Apple for refunds at reportaproblem.apple.com.
I reinstalled the app and Premium is gone
Make sure you're signed in with the Apple ID you subscribed with, then tap Restore Purchases in the app. TODO: confirm: where Restore Purchases appears in the app.
Is CreatingMe a replacement for therapy?
No. CreatingMe is a wellbeing tool for gratitude and goal setting, not medical or mental health care. If you're in crisis, call or text 988 in the US or 9-8-8 in Canada, or call your local emergency number.
Privacy and security
- Privacy questions: privacy@creatingme.app
- Found a security issue? Email security@creatingme.app